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  • Defining Responsible Agentic AI
  • Principle 1: Define a Clear Purpose and Measure Success
  • Principle 2: Provide Oversight and Ownership
  • Principle 3: Minimize Known Risks
  • Principle 4: Create an Accessible Audit Trail
  • Deploying Agentic AI
  • Practical Guide to Internal-Facing AI Agents
  • Practical Guide to External-Facing AI Agents
  • Governing Responsible AI
  • Governance Approach
  • Change Types and Review Path
  • Glossary and Additional Resources
  • Glossary
  • Additional Resources
  • Acknowledgments
  • Additional Resources

    We consulted numerous publications and websites while developing the Responsible Agentic AI playbook.

    Urban Institute resources

    This playbook and other toolkits on responsible agentic AI are available in our GitHub repository.

    The Urban Institute’s work on and with AI is collected at https://www.urban.org/research-and-evidence/artificial-intelligence. Recent Urban resources are listed below.

    Blog articles about building responsible AI

    How We Built an AI Evaluation Framework with Experts in the Loop

    Data@Urban, July 9, 2026

    What It Takes to Make Research and Policy Knowledge AI Ready

    Data@Urban, July 2, 2026

    Introducing AI@Urban: Practical, Evidence-Based Learning on AI in Public Policy

    Data@Urban, May 12, 2026

    Blog articles demonstrating the use of AI in research and policy work

    AI Is Becoming a Go-To for Data Questions. How Reliable Are the Answers?

    Urban Wire, May 12, 2026

    How and Why AI Could Pay a Dividend to the American People

    Urban Wire, March 23, 2026

    How Can Local Governments Use AI to Answer Community Members’ Questions About Zoning and Land-Use Policies?

    Urban Wire, March 19, 2026

    External resources

    2025 Responsible AI Transparency Report, Microsoft

    Agentic AI,” IBM, last updated February 21, 2025

    AI Research – Explainability,” National Institute of Standards and Technology, last updated March 27, 2026

    AI Risk Management Framework,” National Institute of Standards and Technology, accessed July 17, 2026

    Artificial Intelligence Risk Management Framework, National Institute of Standards and Technology, January 2023

    Assessing Risks and Impacts of AI, National Institute of Standards and Technology, November 2025

    ATLAS (Adversarial Threat Landscape for Artificial-Intelligence Systems), MITRE, accessed July 17, 2026

    Blueprint for an AI Bill of Rights, The White House, October 2022 HTML, PDF

    Design and Operationalize Agent Evaluation,” Microsoft Learn agents hub, last updated May 20, 2026

    The EU Artificial Intelligence Act, particularly articles 6 (“Classification Rules for High-Risk AI Systems”) and 14 (“Human Oversight”); available via the European Commission’s AI Act Explorer

    Evidence-Based Interventions Under the ESSA,” California Department of Education, last updated January 29, 2024

    Explaining Decisions Made with AI,” Information Commissioner’s Office (UK), accessed July 20, 2026

    Fairness and Machine Learning: Limitations and Opportunities, by Solon Barocas, Moritz Hardt, and Arvind Narayanan, December 2023, particularly chapter 8 ("A Broader View of Discrimination") 

    Four Principles of Explainable Artificial Intelligence, National Institute of Standards and Technology, September 2021

    LLM Prompt Injection Prevention Cheat Sheet,” Open Worldwide Application Security Project, accessed July 20, 2026

    The Enterprise Guide to AI Governance, IBM Institute for Business Value, October 2024

    The Measure and Mismeasure of Fairness,” version 3, by Sam Corbett-Davies, Johann D. Gaebler, Hamed Nilforoshan, Ravi Shroff, and Sharad Goel, August 14, 2023

    MIT’s AI Risk Initiative

    Model AI Governance Framework for Agentic AI, version 1.5 (updated June 5, 2026), Infocomm Media Development Authority (Singapore)

    Overview of Responsible AI Practices for Azure OpenAI Models,” Microsoft Learn, last updated February 27, 2026

    Responsible AI” by Anka Reuel, chapter 3 of Artificial Intelligence Index Report 2025 

    Responsible Use of AI for Social Impact,” NationSwell, accessed July 17, 2026

    Selecting Evidence-Based Practices for Tiers 1, 2, and 3: Navigating Clearinghouses and Databases,” US Department of Education, last updated January 14, 2025

    Understanding Agentic AI: ITI’s Policy Guide, Information Technology Industry Council (ITI), November 2025: 

    What Is Agentic AI?” Google Cloud, accessed July 20, 2026

    What Is Responsible AI?” Microsoft Learn, last updated September 9, 2025

     


     

    Next section: Acknowledgments