The District of Columbia Frequent Users Service Enhancement Pilot Program
Using qualitative and quantitative data, this report discusses the history, performance, and progress of the District of Columbia Frequent Users Service Enhancement Pilot Program, implemented by the Corporation for Supportive Housing. As a supportive housing reentry program focused on disabled individuals with histories of homelessness and incarceration, the program intended to provide housing and coordinate services for 50 "frequent users" leaving the city jail. Over the first year of operations, the program successfully identified and targeted more than a dozen frequent users and linked them to supportive housing through effective cross-system coordination. Policy implications of the evaluation findings are discussed.