Jason Delisle provided testimony for the United States Senate Committee on Banking, Housing, and Urban Affairs Subcommittee on Economic Policy during a hearing titled “MOHELA’s Performance as a Student Loan Servicer.” The testimony highlighted policy and administrative decisions that contribute to borrowers’ frustration and dissatisfaction with how the federal student loan program operates. Delisle suggested principles for reform and related policy solutions that could improve program operation and reduce the risk of loan servicing complications.