Research Report Improving the Efficiency of Benefit Delivery
Outcomes from the Work Support Strategies Evaluation
Julia B. Isaacs, Michael Katz, Ria Amin
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Millions of working parents qualify for food, medical, and child care assistance that can help them support their families. However, accessing these supports can be difficult or confusing. Six states participated in the Work Support Strategies initiative to help modernize and streamline state benefit delivery systems so low-income families can get and keep the full package of work supports for which they are eligible. This final report finds that states made progress in delivering benefits faster, reducing client wait times and paperwork, reducing unnecessary gaps in service, and increasing the number of eligible families who received multiple benefits.

Executive Summary

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Research Areas Families Social safety net
Policy Centers Center on Labor, Human Services, and Population