Research Report Improving Business Processes for Delivering Work Supports for Low-Income Families: Findings from the Work Support Strategies Evaluation
Heather Hahn, Ria Amin, David Kassabian, Maeve E. Gearing
Display Date
Download Report
(778.03 KB)

In delivering work supports to low-income families, “business process” refers to how a social service office greets customers, accepts applications, makes eligibility determinations, and all other aspects of helping individuals and families access and retain benefits. Like other large public and private organizations, social service offices sometimes experience challenges with inefficient processes that use outdated technology, create unnecessary burdens, and fail to work effectively for staff or families. In this report, we examine six states’ efforts to address these challenges by exploring their development of strategies, issues encountered, implementation of changes, and outcomes of their efforts.

This work is licensed under a Creative Commons Attribution 4.0 International License. You are free to distribute and adapt this work for any purpose.

Research Areas Health and health care Families Social safety net Children and youth
Tags Families with low incomes Temporary Assistance for Needy Families (TANF) Welfare and safety net programs Medicaid and the Children’s Health Insurance Program  State health care reform Child care Supplemental Nutrition Assistance Program (SNAP) Work supports Hunger and food assistance Child care and workers
Policy Centers Income and Benefits Policy Center Center on Labor, Human Services, and Population