Research Report Improving Business Processes for Delivering Work Supports for Low-Income Families
Findings from the Work Support Strategies Evaluation
Heather Hahn, Ria Amin, David Kassabian, Maeve E. Gearing
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In delivering work supports to low-income families, “business process” refers to how a social service office greets customers, accepts applications, makes eligibility determinations, and all other aspects of helping individuals and families access and retain benefits. Like other large public and private organizations, social service offices sometimes experience challenges with inefficient processes that use outdated technology, create unnecessary burdens, and fail to work effectively for staff or families. In this report, we examine six states’ efforts to address these challenges by exploring the strategies they developed, the issues they encountered, the changes they implemented, and the outcomes of their efforts.

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Research and Evidence Health Policy Family and Financial Well-Being Work, Education, and Labor Tax and Income Supports Research to Action
Expertise Families Social Safety Net Labor Markets Health Care Reform Medicare and Medicaid Upward Mobility and Inequality Early Childhood
Tags Families with low incomes Temporary Assistance for Needy Families (TANF) Welfare and safety net programs Medicaid and the Children’s Health Insurance Program  State health care reform Child care Supplemental Nutrition Assistance Program (SNAP) Work supports Hunger and food assistance Child care workers and early childhood teachers Children and youth