This is one of several reports from the congressionally mandated national evaluation of the WtW grants program. The report presents findings from the process and implementation analysis component of the evaluation, and describes the service delivery operations of programs funded with WtW grants in eleven study sites. These findings are based on information collected through two rounds of site visits in 1999 and 2001, and management information system data maintained by the programs on participants and services. Topics covered include institutional arrangements, targeting and enrollment, service delivery models, and job placement.