Human Services Resilience in the COVID-19 Pandemic: A Responsible Fatherhood Program in New York City

Brief

Human Services Resilience in the COVID-19 Pandemic: A Responsible Fatherhood Program in New York City

Abstract

The COVID-19 pandemic has forced service delivery organizations across the US to rethink how they deliver supports in a world where in-person interactions are constrained. Organizations serving vulnerable populations have had to be particularly adaptable to rapidly restore and ensure the continuity of services to meet people’s needs—needs that may have been exacerbated by the pandemic. Organizations have had to determine the new skills and supports their participants and staff need to meet new demands of balancing work and family. Although COVID-19 introduced challenges that could create gaps in service delivery, it also led to insights about how human service delivery programs can be resilient and function while facing new circumstances. In this brief, we present what one group of service delivery organizations learned as they coped and innovated through the first six months of the pandemic. Their learning journey can help others prepare for service delivery resilience in a future crisis.

Cross-Center Initiative

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