Evaluation of the Resident Opportunity and Self-Sufficiency Service Coordinator Program


The Resident Opportunity and Self-Sufficiency Service Coordinator (ROSS-SC) Program helps residents of public housing connect with local services to improve economic and housing self-sufficiency and independent living. This first-ever evaluation shows how ROSS-SC coordinators link residents with emergency needs and longer-term services through both individualized case management and community-wide outreach, with community service partners and property managers as crucial allies. Barriers to meeting resident needs include a lack of local transportation and child care, and lower-resourced, geographically isolated communities with smaller populations are missing multiple services. To improve and sustain ROSS-SC, the US Department of Housing and Urban Development could develop a clear theory of change for achieving resident outcomes, improve performance measurement through better data, foster peer learning among service coordinators, promote innovative resident services models, and fund direct services where they are needed and lacking.

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