Research Report Dos and Don’ts: Tips for Strengthening Your Performance Management Systems
Harry P. Hatry, Batia Katz, Katherine Barrett, Richard Greene
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Public officials at all levels of government and those who manage nonprofit human service organizations need regular, timely information on how well their services are achieving their objectives. Performance management uses performance information to improve the effectiveness, efficiency, and equity of public services. But first, managers and their staff members must collect, compile, and interpret that performance information. This report breaks down “dos and don’ts” for performance management—best practices for collecting, analyzing, presenting, disseminating, and using performance data.

Research Areas Nonprofits and philanthropy
Tags Nonprofit data and statistics Data and technology capacity of nonprofits Evidence-based policy capacity Federal evaluation forum
Policy Centers Center on Labor, Human Services, and Population
Research Methods Performance measurement and management