The Maryland Governor's Office of Crime Control and Prevention asked the Urban Institute to undertake a comprehensive review of the state's Criminal Injuries Compensation Board (CICB), a part of the Department of Public Safety and Correctional Services. The goal of our work was to identify program accomplishments and areas for further development, and recommend specific steps that should be taken to improve program policies, operations, and services to clients. This work was conducted in coordination with the National Center for Victims of Crime's review of direct victim services across the state.