This report examines the implementation of grants issued in 2004 under the American Red Cross September 11 Recovery Grants Program. Using telephone surveys of the grantees, site visits, and a telephone/online survey of clients, the study found that clients were very satisfied with the services and reported positive outcomes. However, more than half said that they needed additional service to continue their recovery. The report discusses six critical lessons that can inform planning for future long-term recovery programs: (1) the stigma attached to receiving mental health services, (2) the need for culturally appropriate services; (3) the importance of outreach efforts; (4) the special challenges of providing services to children; (5) mechanisms for minimizing staff burnout; and (6) establishing simple and effective reporting systems.
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