PROJECTThe Mortgage Servicing Collaborative

Project Navigation
  • Project Home
  • Calendar
  • FAQ
  • Help Me Understand Mortgage Servicing
  • What is Mortgage Servicing?
  • Who is Involved with Mortgage Servicing?
  • What is Default Servicing?
  • How Does Securitization Affect Mortgage Servicing?
  • Mortgage Servicing Collaborative Members
  • Mortgage Servicing Factsheets
  • Mortgage Servicing Glossary
  • Mortgage Servicing Research
  • Status Updates
  • May 2, Full collaborative meeting
  • June 14, Government programs work stream meeting
  • July 18, Data working group meeting
  • July 24, Collaborative advisory meeting
  • August 30, Data working group meeting
  • August 31, Full collaborative briefing
  • September 25, Loss mitigation and modification experience work stream meeting
  • October 19, Consumer advisors meetings
  • December 19, 2017, Full collaborative meeting
  • January 25, 2018, Monthly member briefing
  • February 22, 2018, Monthly member briefing
  • March 22, 2018, Monthly member briefing
  • April 10, Standards working group meeting
  • April 26, 2018, Monthly member briefing
  • May 24, 2018, Monthly member briefing
  • June 19, 2018 Full Collaborative Meeting
  • July 26, Monthly member briefing
  • August 23, Monthly member briefing
  • September 18, Work Stream 5 Meeting
  • September 27, Monthly member briefing
  • October 25, MSC Government Advisors meeting
  • November 1, Monthly member briefing
  • Workstream 5, non-performing loans meeting on November 27, 2018
  • Workstream 5, Servicing Compensation Meeting on November 30, 2018
  • Summary of December MSC Convening December 6, 2018
  • MSC News Coverage

  • The Mortgage Servicing Collaborative is an initiative of the Urban Institute’s Housing Finance Policy Center that seeks to improve access to credit by identifying and generating support for reforms that can address lender reluctance to originate and service mortgages.

    The Collaborative will convene key industry stakeholders— including lenders, servicers, consumer groups, civil rights leaders, researchers, and policymakers—to develop an evidence-based understanding of key factors and to develop and analyze possible solutions and implications. The Mortgage Servicing Collaborative seeks to:

    • identify the obstacles to more robust lending  under the existing regulatory framework and how those obstacles affect consumer access;

    • foster debate and analysis on how we can remove or minimize the obstacles identified to better serve consumers and enable a more efficient market; and

    • produce and disseminate research findings and policy recommendations, including those by Collaborative members, or a collection of policy options that can clarify and advance the debate.

    For more information about the collaborative, contact Alanna McCargo.

    Sign up here to receive The Mortgage Servicing Collaborative newsletter that reports quarterly on the activities of the Collaborative.

    Mortgage Servicing Collaborative Fact Sheet

    The Data

    Skyrocketing costs. The cost to service a performing loan tripled between 2008 and 2015 (from $59 to $181); the cost to service nonperforming loan increased fivefold (from $482 to $2,386). Servicer compensation did not change during this same period.

    Drop in lending to vulnerable populations. Between 2006 and 2015, loans to low- and moderate-income borrowers decreased 35 percent; loans to African American and Hispanic borrowers decreased 64 percent.

    Domination of nonbank servicers. From 2013 to 2016, the share of nonbanks servicing FHA loans increased from 35 percent to more than 70 percent. The share of nonbanks servicing GSE loans increased from 30 percent to 50 percent.


    Servicing cost per loan have increased dramatically

    Loan origination volume by race

    A note about Urban Institute research: No funder determines research findings or the insights or recommendations of our experts. Urban does not accept any support that implies or requires endorsement of a position or product. The board and management of Urban will defend the independence of researchers and experts even if funders disagree with their findings or conclusions. Further information on Urban’s funding principles is available here.

    Related Content
    Media Name: ap_17247625831156-blog.jpg
    Moratoria on foreclosures will help borrowers hit by powerful storms. But disaster-recovery tools available to the mortgage industry need an update.
    Media Name: gettyimages-501638346-edit.jpg
    Servicing mortgages is key to a healthy housing market, but remains expensive and complicated due to regulations put in place to respond to the housing crisis.
    Media Name: gettyimages-566051149-edit.jpg
    The challenges—and potential opportunities—presented by reforming servicing are simply too crucial to kick down the road.
    Media Name: shutterstock_425561311-event.jpg
    Media Name: shutterstock_266660573.jpg
    The mortgage market has changed significantly, but mortgaging servicing regulations have not kept pace
    Media Name: ap090313017320.jpg
    Research Areas Housing finance
    Policy Centers Housing Finance Policy Center