Tuesday, September 26, 2017

3:30 PM to 5:00 PM

Urban Institute

5th floor

2100 M Street NW

Washington, DC 20037

Update (6/16/20): Crisis Text Line’s board of directors fired cofounder and CEO Nancy Lublin on June 12, 2020, after staff allegations of racist and inappropriate conduct. This conduct does not reflect the Urban Institute’s commitment to honesty, opportunity, equity, and collaboration.

The event will be streamed live from this page.
Online audience can submit questions to events@urban.org

Please join Shena Ashley, director of the Urban Institute’s Center on Nonprofits and Philanthropy, as she welcomes Nancy Lublin, founder and CEO of Crisis Text Line, to a discussion about collecting, learning from, and sharing data in the nonprofit sector.

Lublin will speak from her experience as founder and CEO of Crisis Text Line and her prior leadership of DoSomething.org and Dress for Success. She will discuss how, using data science, she has integrated predictive analysis and A/B testing to help her teams make better decisions about how to target resources and choose which programs to continue. She will also discuss her decision to make Crisis Text Line’s real-time data publicly available through the site CrisisTrends.org to increase public awareness and insights.  



  • Shena Ashley, Director, Center on Nonprofits and Philanthropy, Urban Institute 
  • Nancy Lublin, CEO and Founder, Crisis Text Line 
  • Khuloud Odeh, Vice President for Information Technology and Chief information officer, Urban Institute




Registration will begin at 3:00 p.m. and the program will begin promptly at 3:30 p.m. A reception will follow from 5:00 - 6:00 pm.  For inquiries regarding this event, please contact events@urban.org.

Illustration by Alex Williamson/Getty Images

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