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Social Security Customer Service and Funding Challenges: Causes, Impacts, and Solutions
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The Social Security Administration (SSA), which serves more than 70 million beneficiaries and delivers vital services to millions more every year, is experiencing a customer service crisis. Significant declines in the SSA’s inflation-adjusted operational budget, combined with complex administrative burdens and decades-old information technology systems, has led to long wait times for basic services and large backlogs of disability claims.

Join the Urban Institute for a discussion on the causes of the SSA’s service challenges, their impact on people who rely on SSA services and benefits, and ways to improve the agency’s performance. The event will feature remarks from SSA commissioner Martin O’Malley, followed by a panel discussion with Urban researchers presenting policy options to address the SSA’s service challenges, drawing from a recently released report for AARP, “Social Security Customer Service Challenges: Causes, Impacts, and Solutions.”
 

Welcome and Fireside Chat 

  • Sarah Rosen Wartell, President, Urban Institute 
  • Martin O’Malley, Commissioner, Social Security Administration

Panel Discussion

  • Chantel Boyens, Principal Policy Associate, Urban Institute; Senior Advisor, Office of Research, Demonstration and Employment Support, Social Security Administration
  • Tracey Thomas Gronniger, Managing Director, Economic Security, Justice in Aging
  • Jack Smalligan, Senior Policy Fellow, Urban Institute
  • Rebecca Vallas, CEO, National Academy of Social Insurance
  • Joel Eskovitz, Senior Director, Social Security and Savings, AARP Public Policy Institute (moderator) 

 

Support for this event is provided by AARP. For more on Urban’s funding policies, go to urban.org/about/organizational-principles.

We strive to host inclusive, accessible events that enable all individuals to engage fully. Please email [email protected] if you require any accommodations or have any questions about this event. 

Date & Time Tuesday, October 22, 2024
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