This paper presents the findings of our examination of education provided to clients about transitional benefits. Under Family Independence (FI), transitional benefits are available to customers for two years after leaving the program due to earnings or reaching their time limit. A customer whose case has not been closed due to earnings or the time limit, may inform her/his caseworker that she/he no longer wishes to participate in FI, an action known as voluntary withdrawal. Customers who leave the FI program voluntarily do not qualify for transitional benefits. DSS is concerned that customers who voluntarily withdraw from the FI program might not fully understand that they are forfeiting their opportunity to receive transitional benefits.
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