This QuickTake presents findings from the March round of the Urban Institute’s Health Reform Monitoring Survey. We find that 54.6 percent of 2018 Marketplace health plan enrollees nationwide received help from a source other than a website the last time they looked for information or enrollment assistance – down from 63.6 percent in 2016. This includes 10.0 percent who turned to navigators and similar professionals in 2018 – up from 6.5 percent in 2016. We also find that a growing minority (39.3 percent) of Marketplace enrollees relied solely on a website for information or enrollment assistance in 2018, up from 22.7 percent two years ago.
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