Brief Performance Contracting in Six State Human Services Agencies
Elisa Vinson
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Performance contracting, long used in such government services as highway maintenance and solid waste management, is becoming increasingly attractive to state human services agencies. Often frustrated by declining performance, rising costs, or both, they want to pay for results, not activities. Six agencies that have adopted performance contracting are described here: Oklahomas Community Rehabilitation Services Unit, North Carolinas Division of Social Services, Illinoiss Department of Children and Family Services, Floridas Department of Children and Families, Minnesotas Refugee Services Section, and Maines Department of Human Services.