Research Report An Assessment of Small Business Administration Loan and Investment Performance
Survey of Assisted Businesses
Christopher R. Hayes
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This report presents customer satisfaction outcomes and a limited number of other indicators based on a sub-sample of the same assisted firms that were targeted in the more rigorous, quantitative performance analyses (Brash and Gallagher, 2008). Analyses of the Survey of Assisted Businesses found only minor differences between 504, 7(a), and MicroLoan recipients in overall satisfaction indicators, but more substantial differences in uses of loan proceeds and other sources of financing. Most respondents were satisfied, although overall satisfaction was apparently lower in the SBIC program.

Research Areas Neighborhoods, cities, and metros
Tags Community and economic development Small businesses
Policy Centers Metropolitan Housing and Communities Policy Center