PROJECTCompetency-Based Occupational Frameworks for Registered Apprenticeships

Project Navigation
  • Project Home
  • Advanced Manufacturing
  • Education
  • Energy
  • Finance
  • Health Care
  • Hospitality
  • Information Technology
  • Professional Services
  • Transportation

  • Professional Services
    Commercial and Technical Sales

    Occupational Purpose and Context

    This qualification is Commercial and Technical Sales qualification. Individuals engaged in this role requires them to identify sales opportunities relevant to the market they are working in. They are able to undertake research and analyze markets enabling them to bring new business into an organization. Polished communication, negotiation and presentation skills, they open sales discussions, finalize and close sales.

    An effective account manager, they support and manage customer accounts, providing solutions to problems for the benefit of the customer and organization consolidating business to business loyalties. Excellent verbal and written language skills, ensures they engage with customers at all levels, as communication via phone calls and electronic mail is a major component of the role.

    Organizational and self-management skills is highly valued as they will be required to manage customer databases, work independently and identify their individual professional development requirements. They often provide administrative and customer service support for their departments, including answering phone calls, filing, and data entry.


    Work Process Schedule (pdf)
    Full Competency-Based Framework (pdf)