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Policy Briefs: Nonprofit Management

 
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Using Outcome Information (Series/Nonprofit Management)
Elaine Morley, Linda M. Lampkin

After investing in identifying and measuring outcomes, analyzing the data, and reporting results to funders, many nonprofits do not take full advantage of their hard work. Nonprofit program managers may use the information, but there are also other important audiences. Some of these are within the organization, for example, board members and direct service personnel, such as service workers and counselors. In addition, there are a number of potential external users. These could include funders, community members, volunteers, clients, and other nonprofit organizations providing similar services. This guide provides ideas on effective uses of outcome information for nonprofits.

Publication Date: July 31, 2004Availability: HTML | PDF

Analyzing Outcome Information (Series/Nonprofit Management)
Harry P. Hatry, Jake Cowan, Michael Hendricks

Any organization with an outcome measurement system will quickly accumulate lots of data. Before those raw data can be used to help improve services, they need to be converted into useable information, through the process of analysis. This guide provides step-by-step basic procedures that can be used each time the outcome data become available. Even though nonprofits provide diverse services, this approach can be applied in most programs. Ongoing analysis, completed on a regular basis, can provide a stream of key information about clients and results that can help organizations improve their services.

Publication Date: March 18, 2004Availability: HTML | PDF

Surveying Clients about Outcomes (Series/Nonprofit Management)
Martin D. Abravanel

Surveying clients on a routine basis is one very important method that nonprofit organizations can use to assess service outcomes. Nonprofits do not have to become survey experts, as technical expertise and support are available, but they must understand what surveys involve, recognize good survey practice, and make decisions about the roles played by staff members versus those by survey technicians. The goal is to help ensure that useful data of high quality are collected. This guide provides information on what nonprofits need to know and consider when client surveys are used to track performance.

Publication Date: August 31, 2003Availability: HTML | PDF

Finding Out What Happens to Former Clients (Series/Nonprofit Management)
Ritu Nayyar-Stone, Harry P. Hatry

To measure lasting effects of nonprofit programs, clients must be tracked after they leave services. Information on status at some point later--perhaps three, six, nine, or 12 months--is needed to measure outcomes, to assess program results, and to identify needed improvements. Drawing from lessons learned by community-based nonprofits, the guide offers practical advice on how to collect these data efficiently, successfully, and at reasonable cost. Primarily geared to meet the needs of nonprofit managers and professional social service staff, it offers step-by-step procedures, model materials (including planning tools and feedback forms), and suggestions for keeping costs low.

Publication Date: July 22, 2003Availability: HTML | PDF

Developing Community-wide Outcome Indicators for Specific Services (Series/Nonprofit Management)
Harry P. Hatry, Jake Cowan, Ken Weiner, Linda M. Lampkin

As outcome-reporting requirements from governments, United Ways, foundations, and other funding sources increase in number and complexity, nonprofit providers may be overburdened collecting the information they need for accountability to their funders and what they need to help improve services. Agreement between funders and service providers on a common core set of outcome indicators for reporting can greatly help balance these needs for information. Based on an effort in Montgomery County, Maryland, supported by government, the local United Way, and other funders, this guide describes how community funders and service providers can work together to develop these common indicators.

Publication Date: June 01, 2003Availability: HTML | PDF

Key Steps in Outcome Management (Series/Nonprofit Management)
Linda M. Lampkin, Harry P. Hatry

Nonprofits are increasingly asked to provide evidence that their programs help clients. Even without such pressure, they should operate and manage their resources in a way that is most effective for clients. Regularly collected feedback on service outcomes can help provide the needed evidence on impacts and create learning organizations that constantly improve their services. This guide is the first in a series designed to help nonprofits that wish to introduce outcome management or improve their use of the process. It documents the key steps in establishing and maintaining an outcome-oriented measurement process and in using the data collected.

Publication Date: May 09, 2003Availability: HTML | PDF