The volunteer management capacity study was completed in 2003 under contract with the Corporation for National and Community Service. Results are based on surveys of separate samples of U.S. charities and congregations. The study concludes that prevailing low levels of management capacity have not translated into widespread concern regarding the challenges of volunteer management. While charities and congregations need help in developing their capacity to recruit and manage volunteers, these organizations are nonetheless eager and prepared to take on additional volunteers. This conclusion has already been taken as validation by the federal government that the President's Call to Service need not be postponed due to an inability of organizations to take on new volunteers.
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