States' Use of Technology to Improve Delivery of Benefits: Findings from the Work Support Strategies Evaluation

Research Report

States' Use of Technology to Improve Delivery of Benefits: Findings from the Work Support Strategies Evaluation

Abstract

Delivering major public work support programs such as Medicaid, SNAP, and child care assistance, requires states to collect, store, and work with data on many thousands of recipients. Every state does at least some of this work through information technology. States participating in the Work Supports Strategies initiative decided that implementing new technology or updating existing technology could help them deliver services to families more efficiently. This report provides findings on the experiences of six states involved in Work Support Strategies in changing their technological systems to improve and integrate the delivery of work supports.

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