This paper presents the findings of the study of FI conciliation and sanction procedures. In particular, this paper focuses on how consistently customers are placed in conciliation or are sanctionedincluding variations across Case Managers and customer characteristics. We also looked at whether or not customers are more likely to be sanctioned at a particular point in time (first three months of FI participation, after six months, after nine months, and at one year) and whether or not they are more likely to be sanctioned when referred to one component or another. Due to data limitations, we were not able to determine if participation rates and job placement rates correlated with the frequency with which customers are placed in conciliation or are sanctioned. Nor were we able to determine whether or not customers are sanctioned appropriately and in a timely manner.