Harry Hatry, a national expert on performance measurement, provides examples of nonprofit and government agencies that have installed and used systematic processes to regularly monitor and improve the quality of their services to the public. Service improvement, not merely measurement, is the central theme. The author also introduces a recently released series of six guides on how nonprofits and government agencies can develop key outcome measures and manage for results.
LATEST IN Nonprofits and Philanthropy
To reuse content from Urban Institute, visit copyright.com, search for the publications, choose from a list of licenses, and complete the transaction.