Public and Private Agencies Need to Manage for Results, Not Just Measure Them

Brief

Public and Private Agencies Need to Manage for Results, Not Just Measure Them

August 31, 2004

Abstract

Harry Hatry, a national expert on performance measurement, provides examples of nonprofit and government agencies that have installed and used systematic processes to regularly monitor and improve the quality of their services to the public. Service improvement, not merely measurement, is the central theme. The author also introduces a recently released series of six guides on how nonprofits and government agencies can develop key outcome measures and manage for results.

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