Partner Satisfaction With HUD's Performance: 2010 Survey Results and Trends Since 2005

Journal Article

Partner Satisfaction With HUD's Performance: 2010 Survey Results and Trends Since 2005

February 7, 2012

Abstract

The Urban Institute and Silber & Associates recently surveyed 7,000 service delivery partners of U.S. Department of Housing and Urban Development to ask: Is HUD good or bad to work with? Does HUD provide appropriate guidance, information and resources? Are HUD staff capable and responsive?

Respondents included local community development departments, public housing agencies, single family lenders, mayor's offices, HUD-assisted and insured multifamily developments, fair housing agencies and nonprofit organizations. Some HUD partners are more satisfied than others, and more satisfied with certain aspects of HUD than others. See which partners gave HUD high or low marks and why in the full report.

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