Improving the Efficiency of Benefit Delivery

Research Report

Improving the Efficiency of Benefit Delivery

Outcomes from the Work Support Strategies Evaluation

Abstract

Millions of working parents qualify for food, medical, and child care assistance that can help them support their families. However, accessing these supports can be difficult or confusing. Six states participated in the Work Support Strategies initiative to help modernize and streamline state benefit delivery systems so low-income families can get and keep the full package of work supports for which they are eligible. This final report finds that states made progress in delivering benefits faster, reducing client wait times and paperwork, reducing unnecessary gaps in service, and increasing the number of eligible families who received multiple benefits.

Executive Summary

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