How's HUD Doing?

Research Report

How's HUD Doing?

Agency Performance as Judged by Its Partners

Abstract

This report and data book summarizes the responses to a survey of the U.S. Department of Housing and Urban Development's (HUD's) key program implementation partners -- intermediaries who work with HUD to deliver services and benefits. In the survey, a national sample of 2,244 mayors, directors of community development, public housing, and fair housing agencies, and owners of multifamily housing properties were asked to assess their relationship with HUD and evaluate HUD performance in working with them to serve the Department's ultimate customers. The survey is responsive to the mandate of the Government Performance and Results Act of 1993 (GPRA), which requires Federal agencies to establish performance standards and measure progress against those standards over time. Most of HUD's partners express satisfaction with various aspects of the Department's performance, yet there are those who are dissatisfied -- in some instances, to the point of alienation.

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