How and Why Nonprofits Use Outcome Information

Research Report

How and Why Nonprofits Use Outcome Information

June 1, 2002

Abstract

While more nonprofits are collecting data on outcomes, the data are rarely used to help improve the way services are delivered; often it is reported to funders in response to grant requirements. To learn more about how nonprofits can use the information, a symposium for funders, national service organizations, local service providers, and other nonprofit groups was held at the Urban Institute in June 2002. This report summarizes the discussion by the participants and describes how various nonprofits are using outcome information in the management of their programs and the factors that encourage its use in modifying and improving client services.

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