Finding Out What Happens to Former Clients

Finding Out What Happens to Former Clients

To measure lasting effects of nonprofit programs, clients must be tracked after they leave services. Information on status at some point later--perhaps three, six, nine, or 12 months--is needed to measure outcomes, to assess program results, and to identify needed improvements. Drawing from lessons learned by community-based nonprofits, the guide offers practical advice on how to collect these data efficiently, successfully, and at reasonable cost. Primarily geared to meet the needs of nonprofit managers and professional social service staff, it offers step-by-step procedures, model materials (including planning tools and feedback forms), and suggestions for keeping costs low.

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