Ensuring Quality in Contracted Child Welfare Services

Technical Paper

Ensuring Quality in Contracted Child Welfare Services

Abstract

This is the sixth and final paper in a technical assistance series on child welfare privatization initiatives, funded by the Office of the Assistant Secretary for Planning and Evaluation, U.S. Department of Health and Human Services. The purpose of this paper is to assist public agency child welfare administrators in monitoring and assuring quality of contracted services. It describes the types of monitoring activities, as well as methods for collecting and using monitoring information. The paper provides examples of some of the decisions that must be made about what will be measured and how child welfare agencies have worked with providers to develop approaches to contract monitoring.

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