An Assessment of Small Business Administration Loan and Investment Performance

Research Report

An Assessment of Small Business Administration Loan and Investment Performance

Survey of Assisted Businesses
January 17, 2008

Abstract

This report presents customer satisfaction outcomes and a limited number of other indicators based on a sub-sample of the same assisted firms that were targeted in the more rigorous, quantitative performance analyses (Brash and Gallagher, 2008). Analyses of the Survey of Assisted Businesses found only minor differences between 504, 7(a), and MicroLoan recipients in overall satisfaction indicators, but more substantial differences in uses of loan proceeds and other sources of financing. Most respondents were satisfied, although overall satisfaction was apparently lower in the SBIC program.

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