The advisors prepared the first two phases of a systems plan for the Agency. The first phase focused on the automation targets, timeframes and requirements. The second phase compared software and vendors for their capability and experience. This was followed by the implementation requirements, including milestone analysis, business process and technical architectures. Two other advisors prepared several drafts of business guidelines for the Agency, the fourth of which is included here. There is also a discussion of lender eligibility issues with suggestions on the evaluation of lenders applying to participate in the program.