— Hatry, P. Harry, Martin D. Abravanel, and Shelli B. Rossman. What Happens to Victims? A Research Guide for Disaster-Response Studies. Washington, DC: The Urban Institute. This report provides a starting point for research and evaluation studies related to disaster. It offers a series of "checklists" of outcome and service quality indicators and related information considered pertinent to studying emergency services responses for a range of critical service areas and a wide array of conditions likely to be important to disaster victims. The material can be used as a starting point for assessments of how well victim service needs are met during and following disasters. — Robinson, Michael K. Disaster Recovery Planning for Nonprofits. Dallas: Hamilton Books, 2003. This book lays the framework for organizations that wish to form comprehensive disaster recovery plans. It offers practical answers to common questions such as how to store documents, what risks and responsibilities an organization assumes during a disaster, and what systems should be in place as part of a disaster recovery plan. The book also examines current trends identified through a recent nonprofit study. | 
