Performance Measurement

Nonprofits face growing demands to demonstrate their impact. Their ability to report on program performance is essential to organizational legitimacy and financial survival. This report chronicles the evaluation experiences of four youth-serving nonprofits that participated in the East of the River Initiative, a multi-year effort to increase the capacity of agencies to assess their performance. We detail key successes and challenges with the goal of sparking a dialogue between nonprofits, funders, and technical assistance providers about the proper value of evaluation in the sector.

Baltimore participated in a 2004 National Neighborhood Indicators Partnership (NNIP) pilot project to enhance local capacity to manage land markets through innovative use of parcel-level information. The city already had a program in place to acquire and re-market abandoned properties. The NNIP project focused on helping officials use the program-generated property information for more effective land management. New information systems were created to manage the complex business rules, to store the property data, and to provide staff with desktop access to information. An integrated disposition system reduced staff time, improved performance, and enhanced the city's service to its business partners.

This is the sixth and final paper in a technical assistance series on child welfare privatization initiatives, funded by the Office of the Assistant Secretary for Planning and Evaluation, U.S. Department of Health and Human Services. The purpose of this paper is to assist public agency child welfare administrators in monitoring and assuring quality of contracted services. It describes the types of monitoring activities, as well as methods for collecting and using monitoring information. The paper provides examples of some of the decisions that must be made about what will be measured and how child welfare agencies have worked with providers to develop approaches to contract monitoring.

The Urban Institute and National League of Cities developed this series of 10 guides for city and county elected officials, and their staffs, to help them obtain and use information about the results of their governments' services in helping their citizens. The Guides address such issues as: improving strategic planning; improving budgeting decisions; reviewing programs throughout the year; helping motivate their government's employees and contractors; and two-way communications with citizens on what citizens are getting for their money. Specific actions are suggested, and examples are provided.

Providing the best possible government services to our citizens requires accountability and effective measurement of performance. It's been 15 years since Congress passed the Government Performance and Results Act of 1993, which requires each federal agency to develop strategic plans, annual performance plans, and performance reports. The time is right to review the performance improvement process so the new administration can build on, and exceed, previous results.