Senior Research Associate
Center on International Development and Governance
Dr. Nayyar-Stone is an economist specializing in intergovernmental finance, fiscal decentralization, and strategic municipal financial management with over 15 years of experience working with national, state, and local governments. Since joining the Urban Institute in 1995, Dr. Nayyar-Stone has worked on issues related to public finance, performance management, and infrastructure finance with government officials in Albania, Armenia, Bulgaria, Georgia, Hungary, India, Indonesia, Kyrgyzstan, Pakistan, Panama, Poland, Romania, and Russia. She has trained project managers in donor organizations - including both The World Bank and the Inter-American Development Bank - on outcome monitoring to track aid effectiveness.
Dr. Nayyar-Stone has prepared guidelines on implementing performance management to improve local service delivery for The World Bank, UN-Habitat, and UNDP, and trained government officials on implementing performance management systems to improve service delivery. She has worked with state and local governments on implementing budget reform, and program budgets in the health and education sector. For KfW, Dr. Nayyar-Stone conducted a pre-feasibility study on municipal lending to finance urban infrastructure in Pakistan and India. She has also examined the application of the Paris Declaration tenets (ownership, alignment, harmonization, accountability, and managing for results) on aid effectiveness in the infrastructure sector.
Nayyar-Stone, R., L. Bishop, and Institute of Polling and Marketing. 2004. "Georgia Customer Survey 2004." For USAID, Washington, D.C., August.
Nayyar-Stone, Ritu, and Harry P. Hatry. 2004. "Establishing a Performance Management Strategy: Governing for Results." In Reforming the Public Expenditure Management System: Medium-Term Expenditure Framework, Performance Management, and Fiscal Transparency, World Bank and Korean Development Institute Conference Proceedings. March.
Nayyar-Stone, Ritu, and Katharine Mark. 2004. "Early Experience with Performance Management in Hungary, Albania, and Georgia: Assessing its Potential for Local Service Improvement." In Improving the Quality of East and West European Public Services, edited by Elke Löffler and Mirko Vintar. Bratislava: NISPAcee.
Nayyar-Stone, Ritu, Katharine Mark, Jacob Cowan, and Harry P. Hatry. 2002. "Developing a Performance Management System for Local Governments: An Operational Guideline." Prepared for the World Bank and UN-HABITAT. June.
Using Survey Information To Provide Evaluative Citizen Feedback For Public Service Decisions (Series/IDG Working Paper)
|Viewing 1-10 of 17. Most recent posts listed first.||Next Page >>|
Public opinion polls or surveys of public opinion are used across the world for many
reasons, from estimating election results to citizen report cards. While survey results are
reported and shared with the public, they are also used to help make policy decisions
about public service delivery. This paper focuses on the use of performance information
obtained from citizens to help make decisions about resource allocations and improving
service delivery. Special challenges in conducting surveys and uses of survey-based
performance indicators are presented. Performance data have little value and remain
underutilized if nothing is done with the information. Survey results give information on
what is working and what is not. The cost of not getting this feedback and evaluating how
services affect citizens far outweighs the cost of conducting surveys.
The Local Government System in Pakistan: Citizens Perceptions and Preferences (Series/IDG Working Paper)
|Posted to Web: September 16, 2010||Publication Date: June 01, 2010|
Since the 2008 elections, there has been a lively debate in Pakistan on the reform of local government. Initially, this debate involved stakeholders from many government levels. Later, other voices joined—academics and policy analysts, columnists and media commentators, and representatives of civil society organizations. What was missing was a voice for citizens. This report presents the results of an opinion survey on citizens’ views of local government in Pakistan, carried out in October 2008, by the Urban Institute (UI) and ACNielsen (Nielsen). The survey was carried out at a moment in which all of the provinces in Pakistan were reviewing and reforming their local government systems to improve the delivery of services. The survey is intended to solicit and present the citizens’ voice—which needs to be taken into account as provinces and the federal government move forward.
Aid Effectiveness in the Infrastructure Sector: Final Report (Research Report)
|Posted to Web: September 16, 2010||Publication Date: January 01, 2010|
In response to the challenges posed by the Millennium Development Goals, the key stakeholders in international development set out a new agenda to improve the effectiveness of aid. This agenda, embodied in the Paris Declaration on Aid Effectiveness, articulates a series of commitments reflected by the following tenets: ownership, alignment, harmonization, managing for results, and mutual accountability. The goal of this study was to identify lessons learned from the application of the Paris Declaration tenets in the infrastructure sector and, specifically, to determine whether the unique characteristics of this sector result in unique challenges and opportunities for implementing the tenets. This report, submitted to the Steering Committee by The Urban Institute, presents detailed findings on the Study on Aid Effectiveness in the Infrastructure Sector.
Assessing the Impact of Devolution of Healthcare and Education in Pakistan (Research Report)
|Posted to Web: March 16, 2009||Publication Date: January 01, 2009|
The conceptual and legal framework for the development of an effective system of local governance in Pakistan was created in July 2001, and a review of the Local Government Ordinance of 2001 reveals that the rules and procedures to govern the process have been set in place. Yet, four and a half years into devolution, political decentralization has not been followed by adequate administrative and fiscal decentralization to ensure quality service delivery to the public. This report assesses the progress and challenges of effective and efficient service delivery in the health, education, and water sectors, local fiscal roles and responsibilities, and local government accountability and citizen participation under devolution. Conclusions presented in the report focus on "governance" issues impeding successful devolution. Many of the recommendations are aimed at donor organizations and several are already being addressed by ongoing USAID projects.
Finding Out What Happens to Former Clients (Series/Nonprofit Management)
|Posted to Web: May 05, 2006||Publication Date: February 01, 2006|
To measure lasting effects of nonprofit programs, clients must be tracked after they leave services. Information on status at some point later--perhaps three, six, nine, or 12 months--is needed to measure outcomes, to assess program results, and to identify needed improvements. Drawing from lessons learned by community-based nonprofits, the guide offers practical advice on how to collect these data efficiently, successfully, and at reasonable cost. Primarily geared to meet the needs of nonprofit managers and professional social service staff, it offers step-by-step procedures, model materials (including planning tools and feedback forms), and suggestions for keeping costs low.
Municipal Real Property Asset Management: An Overview of World Experience, Issues, Financial Implications, and Housing (Research Report)
|Posted to Web: July 22, 2003||Publication Date: July 22, 2003|
This study reviews worldwide experience in local public real estate asset management. A primary objective was to demonstrate the relationship between strategic real property asset management and financial and other municipal planning. Two topics—financial implications of municipal real property asset management and public housing asset management—are considered in detail. The report concludes with a set of recommendations for central and local governments and implications for the World Bank.
Budget Reference Manual for Bulgaria (Research Report)
|Posted to Web: August 01, 1999||Publication Date: August 01, 1999|
Modernizing Financial Management for Hungarian Local Governments: Second Year Seminar: March 11-12, 1998 (Research Report)
|Posted to Web: April 01, 1999||Publication Date: April 01, 1999|
Evaluation of Municipal Budget Reform in Hungary, An: The Szentes Case Study (Research Report)
|Posted to Web: February 01, 1999||Publication Date: February 01, 1999|
Modernizing Financial Management for Hungarian Local Governments: Second Year Seminar: December 10-11, 1997. (Research Report)
|Posted to Web: February 01, 1999||Publication Date: February 01, 1999|
|Posted to Web: August 01, 1998||Publication Date: August 01, 1998|
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