View Research by Author - Harry P. Hatry

More about Harry P. Hatry's areas of expertise can be found on this Urban Institute expert's page.

Citation URL: http://www.urban.org/HarryPHatry

Racial and ethnic disparities in health care are an important problem, for affected individuals, caregivers, and society at large. Numerous remedial efforts have been launched, including the Finding Answers program of the Robert Wood Johnson Foundation (RWJF). Reform calls for documenting disparities, developing and disseminating information about effective remedies, and generating supportive business cases for improvement. This brief report focuses the need for business cases, which are harder to build than might at first appear, as shown by a literature scan and interviews with entities working to reduce disparities under RWJF grants.

The Urban Institute and National League of Cities developed this series of 10 guides for city and county elected officials, and their staffs, to help them obtain and use information about the results of their governments' services in helping their citizens. The Guides address such issues as: improving strategic planning; improving budgeting decisions; reviewing programs throughout the year; helping motivate their government's employees and contractors; and two-way communications with citizens on what citizens are getting for their money. Specific actions are suggested, and examples are provided.

Providing the best possible government services to our citizens requires accountability and effective measurement of performance. It's been 15 years since Congress passed the Government Performance and Results Act of 1993, which requires each federal agency to develop strategic plans, annual performance plans, and performance reports. The time is right to review the performance improvement process so the new administration can build on, and exceed, previous results.

Accountability is core to high-performance government, efficient service delivery, and taxpayers’ confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you’re doing the right things and how well you’re doing them.

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

The work described in this report first provides suggested core indicators for 14 categories of nonprofit organizations and then expands the notion of common core indicators to a much wider variety of programs by suggesting a common framework of outcome indicators for all nonprofit programs. This can provide guidance to nonprofits as they figure out what to measure and how to do it and will work to ease the looming reporting nightmare that will occur unless a common framework for outcome measurement emerges.

This report "What Happens to Victims? A Research Guide for Disaster-Response Studies" provides a starting point for research and evaluation studies. It provides a series of "checklists" of outcome and service quality indicators, and related information, considered pertinent to studying emergency services responses for a range of critical service areas and covering a wide array of conditions likely to be important to disaster victims. The intent is to establish starting points for assessments of the extent to which victim services needs are met during and following disasters.

The conceptual and legal framework for the development of an effective system of local governance in Pakistan was created in July 2001, and a review of the Local Government Ordinance of 2001 reveals that the rules and procedures to govern the process have been set in place. Yet, four and a half years into devolution, political decentralization has not been followed by adequate administrative and fiscal decentralization to ensure quality service delivery to the public. This report assesses the progress and challenges of effective and efficient service delivery in the health, education, and water sectors, local fiscal roles and responsibilities, and local government accountability and citizen participation under devolution. Conclusions presented in the report focus on "governance" issues impeding successful devolution. Many of the recommendations are aimed at donor organizations and several are already being addressed by ongoing USAID projects.

The Workforce Investment Act (WIA) of 1998 (P.L. 105-220) recognized the relationship between adult education and workforce development and the need for accountability in all literacy, training, and employment programs. Enacted as Title II of WIA, the Adult Education and Family Literacy Act (AEFLA) required substantial changes in the operations of state and local adult education programs, including allocation of funds, accountability and performance measurement, and the relationship between adult education and one-stop delivery systems. This report synthesizes information from a survey of all state directors of adult education and site visits to nine local programs in five states. Findings relate primarily to the first 18 months of AEFLA implementation.

The Workforce Investment Act (WIA) of 1998 (P.L. 105-220) recognized the relationship between adult education and workforce development and the need for accountability in all literacy, training, and employment programs. Enacted as Title II of WIA, the Adult Education and Family Literacy Act (AEFLA) required substantial changes in the operations of state and local adult education programs, including allocation of funds, accountability and performance measurement, and the relationship between adult education and one-stop delivery systems. This report synthesizes information from a survey of all state directors of adult education and site visits to nine local programs in five states. Findings relate primarily to the first 18 months of AEFLA implementation.

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