View Research by Author - Donald M. Fisk

Citation URL: http://www.urban.org/DonaldMFisk

Accountability is core to high-performance government, efficient service delivery, and taxpayers’ confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you’re doing the right things and how well you’re doing them.

State and local government officials often receive insufficient information on the options available to them when considering proposals for new or revamped programs and services, the complete cost of these options (long-term as well as short-term), and the expected effectiveness and feasibility of each in providing quality services. Can better and more useful information be provided to public officials for their program and policy decisions, and, if so, how?

State and local government officials often receive insufficient information on the options available to them when considering proposals for new or revamped programs and services, the complete cost of these options (long-term as well as short-term), and the expected effectiveness and feasibility of each in providing quality services. Can better and more useful information be provided to public officials for their program and policy decisions, and, if so, how?

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