Preface
Foreword
Part I: Introductory Concerns
1. Scope
2. What Types of Performance Information Should Be Tracked?
Part II: The Performance Measurement Process
3. What Are the First Steps?
4. What Are the Program's Mission and Objectives? Who Are Its Customers?
5. What Outcomes Should Be Tracked?
6. What Outcome Indicators Should Be Tracked?
7. What Methods of Data Gathering Should Be Used?
Part III: Analysis and Use of Performance Information
8. Making Outcome Information Useful: Providing Indicator Breakouts
9. Making Outcome Information Useful: Comparing Findings to Benchmarks
10. Analysis and Reporting of Performance Information
11. Major Uses of Performance Information and Incentives for Using It
12. Results-Based Budgeting
Part IV: Other Performance Measurement Issues
13. Quality Control: Assessing the Accuracy and Usefulness of Performance Measurement Systems, by Joseph S. Wholey
14. Other Performance Measurement Issues
Part V: Summary
15. A Wrap-Up of Key Performance Measurement Elements
Appendix A. Selected Readings
Appendix B. Sample Star Schools Teacher Survey
Appendix C. Sample Star Schools Student Survey
Index
About the Author
