"Why do we need performance measurement in public programs? Because without it, no reform works well. Performance measurement is inextricably linked to every major theme in public administration today, from citizen empowerment to managing for results and community building. Those of us who have been pursuing performance measurement for a long time recognize Harry Hatry as the master of the craft. His new book, Performance Measurement: Getting Results, is welcome indeed, for it fills a void in today's literature. For the practitioner, it is a handbook for implementing performance measurement, and for the academic, it is the first comprehensive textbook in this important area of public administration. It is also written in Mr. Hatry's well-recognized style: well-organized, no glitz, just nitty-gritty practical advice about what works and what doesn't."
—Mark Funkhouser, City Auditor
Kansas City, Missouri
"Hatry shares his encyclopedic knowledge of performance measurement in this complete and thoughtful volume. Agencies at the federal, state, and local level will find a wealth of information here."
—Michael W. Lawson, Director
ICMA Center for Performance Measurement
