List of Exhibits
Preface
1. What Is CPM, and Why Is It Important?
2. Types and Examples of CPM Efforts
3. Determining the Scope of the CPM Effort
4. Preparing for Data Collection: How to Define Indicators in Measurable Terms
5. Collecting Data for Comparison
6. Analyzing Comparative Performance Information
7. Reporting CPM Information
8. Using Comparative Performance Information
References
Additional Readings
Index
About the Authors
Comparative Performance Measurement, by Elaine Morley, Scott P. Bryant and Harry P. Hatry, is available from the Urban Institute Press (paper, ISBN 0-87766-700-4, $28.00). To obtain a copy call (202) 261-5687 or 1-877-UIPRESS.
