"For years, performance measurement authorities have been urging governments to compare their own performance to that of others. Now Comparative Performance Measurement provides valuable guidance for doing just that!"
—David N. Ammons
Professor, Institute of Government, University of North Carolina at Chapel Hill.
"Ventures into an area of performance measurement where, as the authors point out, there are many hazards but also the potential to powerfully motivate change and 'best practices.' This would be a valuable resource for agency managers."
—David Murphey
Senior Policy Analyst, State of Vermont, Agency of Human Services.
"We have come to expect theoretically sound, experiential-based, and straightforward approaches to managing complex government issues from the Urban Institute and Comparative Performance Measurement rates among the best."
—Michael A. Pagano
Department of Political Science, Miami University.
"Morley, Bryant, and Hatry make an important contribution to the performance measurement literature by addressing public sector, interjurisdictional comparative performance measurement efforts. The authors discuss multiple uses for CPM including as a 'motivator to improve performance, as an accountability tool, and as a tool for determining best practices.' Their discussion is provided in a balanced and highly thorough manner which practitioners and academics will find useful."
—Maria P. Aristigueta
Assistant Professor, University of Delaware.
"This book is essential reading for anyone who seeks to improve government services by comparing performance with other agencies or jurisdictions."
—John F. Shirey
City Manager, City of Cincinnati.
Comparative Performance Measurement, by Elaine Morley, Scott P. Bryant and Harry P. Hatry, is available from the Urban Institute Press (paper, ISBN 0-87766-700-4, $28.00). To obtain a copy call (202) 261-5687 or 1-877-UIPRESS.
