Research by Author & Topic

Publications by Katharine Mark on Performance Measurement

The Urban Institute and National League of Cities developed this series of 10 guides for city and county elected officials, and their staffs, to help them obtain and use information about the results of their governments' services in helping their citizens. The Guides address such issues as: improving strategic planning; improving budgeting decisions; reviewing programs throughout the year; helping motivate their government's employees and contractors; and two-way communications with citizens on what citizens are getting for their money. Specific actions are suggested, and examples are provided.