Research by Author & Topic

Publications by Shelli B. Rossman on Performance Measurement

[IBM Endowment for the Business of Government] This report, which includes 16 case studies of federal programs, finds that many program managers are using outcome information to trigger corrective actions, identify and encourage successful practices, motivate employees, and for planning and budgeting. It offers recommendations to federal managers such as: making outcome data more useful by breaking it out by customer and service characteristics; providing materials and training to managers and staff to encourage their use of outcome information; holding program review sessions with staff after outcome reports become available to identify where improvement is needed and to suggest improvement actions; identifying and rewarding offices, programs, and facilities that achieve good outcomes; and using outcome data to help identify successful practices and to help identify common problems and solutions.

This report focuses on two objectives: (1) development of an on-site capacity to design and implement performance monitoring systems and the institutionalization of these procedures throughout the Thai Ministries at individual program levels and (2) development of performance measurement models, using government programs as the context, to provide relevant national examples for replication in other Thai public agencies and programs. This report measures and reports program outcomes and briefly discusses measurement of program resources, workload, and productivity.