I love working with people, and it is such a great pleasure to know that you have helped a person when he or she was having a problem. Urban has some great minds and good people working here.
Alex Gamarra is a systems engineer in the Information Technology department at the Urban Institute, where he works on the help desk, providing support for software, hardware, and computer systems. He responds to requests from staff members who need assistance, which includes installing, repairing, and modifying software or hardware.
Before joining Urban, Gamarra worked as a technical resource supervisor. He has also held positions as a help desk support administrator and a technical assistant.