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View Research by Author - Philip S. Schaenman
Citation URL: http://www.urban.org/PhilipSSchaenman
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How Effective Are Your Community Services?: Procedures for Performance Measurement, 3rd edition (Book)Accountability is core to high-performance government, efficient service delivery, and taxpayers’ confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you’re doing the right things and how well you’re doing them. | Posted to Web: February 01, 2007 | Publication Date: May 01, 2006 |
Using an Impact Measurement System to Evaluate Land Development (Book)| Posted to Web: September 01, 1976 | Publication Date: September 01, 1976 |
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