Citation URL: http://www.urban.org/MoskoAladjem

This report discusses the tasks facing municipal technical services units in Blagoevgrad, Bulgaria, that have to be solved through geographic information system (GIS) software. The report also describes the requirements that the end product should meet.

This report presents an analysis of the service delivery process used by the municipal administration of Blagoevgrad, Bulgaria. It examines two of the 23 services typically performed by the municipality, details deficiencies in each system, and makes recommendations for improving each process. Included are a list of laws and acts regulating municipal service delivery and a list of administrative and technical services.

This report details the information systems and data-processing capabilities in the municipality of Blagoevgrad, Bulgaria. Included are lists of available hardware, a diagram of computer connections, and a list of software applications being used.

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