Citation URL: http://www.urban.org/MichaelHendricks

Any organization with an outcome measurement system will quickly accumulate lots of data. Before those raw data can be used to help improve services, they need to be converted into useable information, through the process of analysis. This guide provides step-by-step basic procedures that can be used each time the outcome data become available. Even though nonprofits provide diverse services, this approach can be applied in most programs. Ongoing analysis, completed on a regular basis, can provide a stream of key information about clients and results that can help organizations improve their services.

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