Citation URL: http://www.urban.org/JohnEMarcotte

This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

This study examines the effects (especially on violent and drug-trafficking crimes) of the bans on the manufacture, transfer, and possession of designated semiautomatic assault weapons and large capacity ammunition magazines under the Violent Crime Control and Law Enforcement Act of 1994. The analysis considers potential ban effects on primary and secondary gun markets, on assault weapons' uses in crime, and on the lethal consequences of assault weapons' use.

Young males' reports of their fertility experiences provide the foundation for substantive research into adolescent males' family roles. Repeated findings that men underreport their fertility in social surveys raises concerns about the usefulness of data collected from men. This study involved calculation of birth rates reported by unmarried males ages 15 to/through 19 in the 1988 National Survey of Adolescent Males and its 1991 follow-up study. Then these rates were compared with estimates based on the reports of mothers from the 1988 National Maternal and Infant Health Survey to determine if statistically significant differences existed.

Return to list of authors